If you have a question about an existing order, please call us at (360) 379-4714, 9am – 5pm Pacific Standard Time, Monday through Friday.
ORDERING
How do I know my order has been received?
You will receive a confirmation email, with an estimated ship date, once your order has been received.
I've made an error in my order. Can I change it?
If you have made an error in your order, please call Kata Golda at 360-379-4714. Most errors can be fixed without a surcharge if you notify us within 24 hours of placing your order. After that, all orders are handled on a case-by-case basis and may incur a surcharge fee if we have already begun processing your order.
What is your deadline for placing holiday orders?
In order to ensure that your item is in stock and delivered in time for the holidays, please place your orders by the following dates:
- Hanukkah: 3 weeks prior to date needed
- Christmas: December 1
BILLING
What form of payment do you accept?
We accept Visa and MasterCard credit cards.
Do you charge sales tax?
Sales tax is only charged for items shipping to Washington state.
Do you offer online gift certificates?
No, but some of our retail vendors might offer them for Kata Golda products sold in their stores. Please refer to our list of retail stores to find a location near you.
SHIPPING
What shipping method do you use?
To the 48 contiguous states: Our primary method of shipping is UPS ground; all items fully insured.
To Hawaii, Alaska, and international destinations: Please call us at 360-379-4714 to make special shipping arrangements.
Do you ship to P.O. boxes?
Yes. If you supply a P.O. box as your address, your order will be shipped via the US Postal Service, as UPS (our primary method of shipping) does not deliver to P.O. boxes.
Do you ship internationally?
Yes. Please call us at 360-379-4714 to make special arrangements.
How long will it take to receive my purchase?
We usually ship orders within 3 weeks, though many orders go out within 1-2 weeks from the date of purchase. Shipping can take anywhere between 3-10 business days depending on the destination. Please allow extra time during the holiday season. If you don't receive your item within 10 days of shipping, please contact us at 360-379-4714.
If I need an item faster than 3 weeks, can I get it sooner?
We do our best to accommodate rush orders and handle them on a case-by-case basis. There is a $25.00 rush fee for such requests, as well as additional shipping charges if we need to use an expedited shipping service to deliver your order on time. Please contact us by email or phone to make arrangements.
How do you calculate shipping costs?
Our primary method of shipping is UPS ground, with all items fully insured. Shipping costs are determined by weight, size, destination, and shipping method. A flat handling rate of $5.00 is charged to all orders.
Special arrangements must be made for expedited shipments as well as those going to Alaska, Hawaii, and international destinations. Shipping costs are calculated on a case-by-case basis for these special arrangements. Please call kata golda at 360-379-4714 for details.
What if an item was damaged during shipping?
If your order arrives damaged via UPS, call 360-379-4714 and report the damage to kata golda within 7 days of receiving your order. Kata Golda will then file a claim with UPS.
Please keep the original box and packing material with the damaged item, as UPS will need to pick up these items from you for inspection. Kata Golda can only send out a replacement item after the claim has been filed with UPS.
POLICIES
Do you accept returns and/or exchanges?
No; all sales are final. The only time Kata Golda is able to accommodate a return or exchange is if we have made a mistake with your order, or if the item is defective. Please call us at 360-379-4714 to make arrangements.
What is your privacy & security policy?
Your information will be kept confidential and as secure as possible. Kata Golda will not rent/sell/share your personal information with any outside company or third party.
Your orders are processed by the Americart Shopping Cart Service and verified by the world's foremost verification company, Verisign. All transactions are encrypted and checked for authenticity throughout the checkout process using appropriate privacy and security safeguards such as a Secure Socket Layer (SSL) technology.
CARE OF YOUR ITEM
How do I care for my Kata Golda item?
Your kata golda item is best stored out of direct sunlight, to prevent fading and aging.
Items made with plant-dyed wool can be delicate. If they become soiled, gently spot wash with cold water by hand. Detergents can cause the wool to fade, so use caution and test in an inconspicuous area first. Do not place items in the dryer; they will shrink.
Kata Golda accepts no responsibility for how items react when laundered; please do so with care and at your own risk.
PRESS COVERAGE
How can I feature Kata Golda in my magazine/catalog/website?
Kata Golda has been featured in a variety of national magazines, catalogs and web sites, and welcomes all professional requests for information. Please contact us at 360-379-4714 to discuss how we can accommodate your request in a timely fashion. Serious inquiries only, please.
Where can I see Kata Golda products in person?
Kata Golda items are carried by fine boutiques and stores throughout the U.S. and abroad. Please refer to our list of retail stores to find a location near you.
WHOLESALE
Do you sell wholesale to retail stores?
Yes. Retailers, please fill out our online wholesale packet request form or call us at 360-379-4714.
Do you have a mailing list?
No, but please revisit our website for new items and special announcements.