Frequently Asked Questions

If you have a question about an existing order, please email Alison at information@katagolda.com.


I've made an error in my order. Can I change it?
If you have made an error in your order, please email Alison at information@katagolda.com. Most errors can be fixed without a surcharge if you notify us within 24 hours of placing your order. After that, all orders are handled on a case-by-case basis and may incur a surcharge fee if we have already begun processing your order.

    What is your turn-around time?
    Most items ship within a week. If you need your order quickly, please make a special note at at check-out. We can make special arrangements for expedited shipping at the customers expense. If you have a custom request, please allow up to three weeks. 

    Do you accept requests for special orders and custom work?
    Yes, Kata Golda welcomes special requests and custom orders, from one-of-a-kind items to coordinated collections. Examples include but are not limited to:

    • customization of an existing product’s color palette
    • customization of existing products (eg: fish instead of dog)
    • custom decorations, table settings, and keepsakes for special events

    Do you offer gift certificates?
    Yes - gift certificates are available HERE in the online shop.

    Do you offer gift wrapping?
    Gift wrapping is free upon request and includes a personalized card; please specify to/from when ordering and the brief message you’d like to include. 



    What form of payment do you accept?
    Kata Golda accepts Paypal, Visa, MasterCard, and American Express.



    What shipping method do you use?
    Orders are shipped USPS or UPS, are fully insured, and are boxed together (if possible) to save resources. 

    International: USPS is used for small overseas orders; shipping costs vary and will be confirmed via email. 

    What if an item was damaged during shipping?
    If your order arrives damaged, please email Alison at information@katagolda.com and report the damage.



    Do you accept returns and/or exchanges?
    No, all sales are final. The only time Kata Golda is able to accommodate a return or exchange is if we have made a mistake with your order, or if the item is defective. Please email Alison at information@katagolda.com make arrangements.



    How do I care for my Kata Golda item?
    Your Kata Golda wool felt items are best stored out of direct sunlight, to prevent fading and aging.

    Items made with wool felt can be delicate. If they become soiled, gently spot wash with cold water by hand. Detergents can cause the wool to fade, so use caution and test in an inconspicuous area first. Do not place items in the dryer; they will shrink.

    Delicate wash and line dry your Kata Golda organic cotton/hemp and linen items.

    Kata Golda accepts no responsibility for how items react when laundered; please do so with care and at your own risk.



    Do you sell wholesale to retail stores?
    Yes.  To receive the wholesale catalog, you must first set up a wholesale account with Kata Golda HERE or email Alison at information@katagolda.com.